Refund & Dispute Policy

Subscription Cancellations

• You can cancel your subscription at any time through your account dashboard.
• When you cancel, you will continue to have access to the service until the end of your current billing period.
• We do not provide partial refunds for unused portions of the subscription period.

Refund Eligibility

• Refunds may be considered within the first 48 hours of a new subscription if you haven't used the service. Email us at hello@maximiseai.com to request a refund and it will be evaluated on a case-by-case basis.
• Technical issues that prevent service usage may qualify for a refund. Email us at hello@maximiseai.com to request a refund and it will be evaluated on a case-by-case basis.
• Refunds will be processed to the original payment method used for the purchase.

Resolution Process

1. Contact our customer service team at hello@maximiseai.com with details about your concern.
2. Include relevant information such as your account email, transaction date, and nature of the dispute.
3. We will review your case and respond within 2-3 business days.
4. Our decision is final. But we will always try to resolve any issues to your satisfaction.